Saturday, September 20, 2014

Idea Ulloo Banaoing Their Customer

On 8th of September I recharged my Idea account with a 3G unlimited recharge of Rs 949 valid for 30 days. The offer was 6GB 3G usage and after that 80kbps connection till validity ends.

On 15th September I used up 6GB (yes, I did it). That day I received an SMS from Idea saying that as my quota is over, my speed is reduced to 40kbps.

I tried browsing and found that the browsing speed is infact less. I called the customer care, but they were not ready to accept that such a thing can happen. I tried every trick they told- switched off the phone and switched it on again, deleted browser cookies, tried putting sim on another phone... But nothing seemed to work. When I contacted customer care again, they agreed to register a complaint which will take 38 hours to resolve.

Browsing with 40kbps was frustrating, but I decided to wait. The next day I received another SMS from Idea that informed me that my speed is again reduced to 20kbps and to their credit, that was exactly what happened.

When I called customer care, their advice was to wait till the complaint is resolved. Next day I got a call from Idea claiming that the complaint is resolved. But when I tried browsing there was no improvement. In my next call to care, they offered to reopen the complaint and wait for another 38 hours.

That time was over today evening, but I could not find any improvement. When I called again they put me on hold for 10 minutes, then returned to tell me they tried everything from their end but nothing could be done. The guy gave me an email id and told me to send the details to it, if I want to pursue furthur.

I gave him a piece of my mind in my most possible civilized manner, disconnected the call, drafted an email and send it to that id. The mail bounced...

2 comments:

  1. Lol..sorry becz u faced such a situation and I have been through the same..so I completely empathize...They made u an ullu at the end of the day, against their brand image that they are creating through TVC. Somewhere in the plans *conditions apply" must be written in micro fonts :p

    ReplyDelete
  2. CIVILIZED MANNER is a manner that comes a little too tough to me.
    Anger...now that comes fast.
    ULLU BANAOING THEY ARE :(

    ReplyDelete