Today I had a visitor in factory, Mr RR. Actually, he appears at least 2 times weekly. He is our machining vendor. Whenever there are any machining jobs that we cannot do in house, we delegate it to his company. Best thing is that he has most of the machines required by us and it saves lot of my following up time and he comes at least 50% cheap compared to other vendors. Today he had come to deliver some material. When he arrived, I was coming out of canteen having just finished my lunch. The moment I saw him, I asked him whether he had his lunch. I told him to immediately go to canteen and have it when he answered negatively.
Later he came, we discussed the things and I told him to wait in reception area as some paper work had to be finished. I took leave of him and was just moving to my work area, when the Security Supervisor came hurriedly towards me.
"Sir, from now on wards lunch won't be provided to visitors.." He told in a serious tone.
I was aghast. "But why?"
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"Sir, there are lot of troubles when we provide lunch to them. Many times our boys are missing lunch. So this was a decision taken by HR and Finance managers. Today you should not have let RR have lunch."
"But I don't have any information on this sudden change of policy. And it is cheap to deny visitors their lunch."
"But I have noticed many times that Mr RR comes exactly at lunch time- between 1 to 2, and straight goes to canteen. This is happening from some time and we cannot allow this."
"Is this your observation?"
"Yes, and I have told the Finance Manager about this."
My blood boiled. "I will speak with the Manager. You can carry on."
RR was standing some 10 feet behind me. I was afraid that he might have overheard the conversation. The Security Supervisor had a sound similar to a locomotive engine. It will be a disgrace if he had heard it. I could not even look back due to shame.
I went straight to Finance Manager's chamber. Asked for some time of his and explained him what has happened.
"Sir, that guy RR is a vendor of ours. He has a factory of his own. He provides occupation for at least 8 workers there. He makes at least ten times more than what I get every month. He behaves to all of us, including the Security personnel, in a humble manner, with utmost respect because we are his customers. That does not give us any right to insult him like that. He arrives here in his own vehicle spending petrol worth at least Rs 500. According to that great watch man, it is for eating this free lunch worth Rs 20..."
FM, being a pacifier calmed me down with sweet words, promised necessary warning will be given to Supervisor and put all the blame on HR manager, as it usually happens.
Some people never see the big picture...